On-line Hotel & Accommodation Reservations Business
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On-line Reservations Business
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Leadership Coaching & Hogan Leadership Profiling for Chief Officers & Board Directors
Laterooms was a leading on-line hotel and accommodation reservations business based in Manchester. As its owners, the TUI Group wanted to accelerate the performance of both the senior leadership and senior management teams through leadership coaching, to ensure the agreed business strategy and results were successfully delivered.
What We Did
The founder of emintell, Elaine Akester, was one of three associate coaches commissioned to provide executive leadership coaching support. Elaine worked with some of the company’s most senior executives, including the then Chief Commercial Operating Officer and the Chief Technology Officer.
Every member of the senior leadership and management teams undertook Hogan Leadership profiling assessments. The results of these, together with feedback from each of their line managers, formed the basis of the specific coaching objectives. The initial phase of coaching was six sessions of coaching delivered to each coaching client over a period of six months. Upon review, after this period, the coaching was extended for a further two phases, reflecting the positive feedback and measured improvements in performance. One of her coaching clients was the Director of Data, who, during the coaching engagement, attained board level appointment as the Business Commercial director.
Elaine coached seven leaders within the business over a two-year period, which was extended by the client following positive feedback and improvements in performance.
The longest coaching engagement was with the then Director of Data, who during the coaching attained a board level appointment as Commercial Director.
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Impact and Benefits
Those who received the coaching reported a range of benefits, including:
- More ability to step back regularly and take a systemic view of the business – with a noticeable improvement in innovation and effective solutions
- Increased self-awareness and the development of positive skills in individual leadership brand presence and impact
- Enhanced strategic awareness and skills in relationship management and collaboration across the business
- A marked improvement in levels of assertiveness and the ability to offer and receive constructive challenge, especially at board level
- Improvements in managing and sustaining high performing teams
- Enhanced self-confidence and increased skills in the presentation of ideas
- A greater ability to proactively notice and manage resilience and wellbeing in themselves and others (leading to new practices being introduced in parts of the business).
There was also a positive impact on the wider business:
- Senior leaders taking more responsibility outside their immediate area of responsibility – increasing inter-departmental collaboration and awareness of the value and importance of each part
- Some senior leaders becoming much more influential, unleashing leadership talent to the benefit of the business
- Leaders’ increased ability to challenge proposals and ideas, especially at board level – ensuring high-quality strategic thinking in reaching consensus about key decisions.
